If you are unhappy with the service you have received, the correct complaints process depends on what your complaint is about and, where applicable, when you purchased your policy.
Complaint about Sales, Customer Support or Service
If your complaint relates to the sales or customer service team, rather than the handling of a claim, please contact the CoverForYou Complaints Team:
Telephone: 0207 183 0885
Email: [email protected]
Opening hours: Monday to Friday, 9am–5pm, excluding UK bank holidays
Complaint about a Claim
If your complaint relates to the handling or outcome of a claim, please use the complaints process applicable to your policy purchase date:
Claims-related complaints
On or after 8 August 2026 | AIG UK Warranty — Telephone: +44 (0)330 094 5255 · Email: [email protected] · Online: AIG Your Feedback · Post: AIG UK Warranty, PO Box 3465, Croydon, CR90 9AG |
14 June 2023 – 31 December 2025 | Davies Group — Telephone: +44 (0)344 856 2469 · Email: [email protected] · Post: Davies Building, PO Box 1392, Preston, PR2 0XE |
1 May 2015 – 13 June 2023 | Allianz Global Assistance — Telephone: 020 8603 9958 · Email: [email protected] · Post: Customer Support, Allianz Global Assistance, 102 George Street, Croydon, CR9 6HD |
When making a complaint, please provide your name, address, policy number and, where applicable, your claim number, together with any relevant correspondence or supporting information.
If you are unsure whether your complaint relates to Sales/Customer Support or the Claims Team, please contact the CoverForYou Complaints Team on 0207 183 0885 or email [email protected]